Expert Support
Direct support from the developers of Dartastic.io OpenTelemetry SDK
Why Choose Dartastic Support?
Get direct access to the team that built the Dartastic OpenTelemetry SDK. Our support team includes the original authors and core contributors who understand the codebase inside and out.
Whether you're just beginning your observability journey or running production applications at scale, our tiered support offerings ensure you get exactly what you need.
Support Tiers
From community support to enterprise-grade service level agreements, we offer support tiers to match your needs.
Severity Levels and Response Times
We prioritize issues based on their impact to your business, with clear definitions and response times.
| Severity | Definition | Target workaround / fix |
|---|---|---|
| 1. Critical | Production down or data loss with no workaround | Hot-fix or mitigation within SLA window |
| 2. High | Major feature impaired, workaround exists | Next patch release |
| 3. Normal | Minor bug, doc defect, question | Backlog / next minor |
| 4. Low | Cosmetic, enhancement request | Future release |
Ready to get world-class support?
Choose the support plan that's right for your team and get expert help directly from the developers of Dartastic.